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Swiggy - 3-Hour Delivery Delay, Unreachable Executive, No CS Callback & Unfair 100% Cancellation Fee Charge

SwiggyPC-2026-02718Food Delivery & Ride-hailingAnonymous ·
Hello Swiggy Cares and Swiggynnyour team is truly becoming the industry leader in providing a poor customer experiencenA) Even after 3hours I have not received my order. B) I've been trying to call your delivery executive no one's answeringnC) I've spoken to a CS rep he said he would check this and if there's no response he'd cancel the order or give me a call back, got no callnD) After three hours the delivery executive is still on the location, no food, no updatesnE) No rep is available to chat on supportnF) On Cancellation, i'm being asked for a 100% cancellation fee. G) My Time, My money and most importantly my patience have all been lost and i'm still without food at midnight. H) No ownership from any of your agents and also if they are not able to reach out to the delivery person, what will a customer do??

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Complainant
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Restaurant / Order Details
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Core Ground Issue
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Demanded Action
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  1. Case filed

    System · 22 Oct 2026, 4:32 pm

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