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Swiggy - Undelivered ₹1,827 Order False Delivery Status, Agent Call Disconnections & Unissued Refund (Order #******)

SwiggyPC-2026-02727Food Delivery & Ride-hailingAnonymous ·
Swiggy Swiggy Cares — Is this what customer service has come to? Order Number - 251218829152361n I am extremely disappointed with the appalling customer service and complete lack of accountability demonstrated by Swiggy over an undelivered order worth ₹1,827. On 17 October, at approximately 8:30 PM, I placed an order from the Madhyamgram branch of Oudh 1590, Kolkata. After waiting for 75 minutes, the order was marked as delivered, despite never reaching me. What followed was an equally frustrating two-hour ordeal with Swiggy's customer support team. Multiple executives connected me with the delivery partner, obtained confirmation that the order had not been delivered, and assured me that a resolution or refund had been initiated. Yet, I received no email confirmation, no refund, and no satisfactory resolution. To make matters worse, I recall speaking with Hamza Ali, who again connected me to the delivery partner, confirmed that the order had not been delivered, and then abruptly disconnected the call. Other executives, including Anuj Patel and Aman, followed the same pattern of connecting me to the delivery partner without resolving the issue. The delivery partner was Bakibul Islam. I am attaching the relevant details and supporting evidence for reference. Let that sink in: a customer pays ₹1,827, waits over an hour, never receives the food, spends two additional hours chasing customer support, and is still left without a refund — despite repeated acknowledgements that the order was not delivered. This is not merely a delivery failure. It is a failure of customer service, accountability, and grievance redressal. @Swiggy, I expect: An immediate full refund of ₹1,827. A written confirmation of the refund and its reference number. A formal review of how this complaint was handled by your customer support team. I have spent enough time chasing a resolution that should never have required this level of effort. If this matter is not resolved promptly, I will pursue the appropriate consumer grievance redressal channels and consider legal action. Swiggy please stop making customers pay for their own money. Resolve this immediately.

Personal details such as phone numbers, emails and ID or account numbers have been hidden (shown as ******) for privacy. Only the author, the company's approved representatives and Panchaayat staff can see them.

Reference details

Complainant
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Order Number
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Order Amount
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Personnel Mentioned
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  1. Case filed

    System · 22 Oct 2026, 4:54 pm

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