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MakeMyTrip deducted a convenience fee from a SpiceJet cancellation refund and offered no real support, forcing costlier rebooking

MakeMyTripPC-2026-03315Airlines & TravelAnonymous ·
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A disappointing experience with SpiceJet Limited and MakeMyTrip – Vacation trip turned into a stressful ordeal. What was supposed to be a special anniversary vacation has turned into an extremely frustrating experience because of SpiceJet and MakeMyTrip. SpiceJet cancelled my flight, citing operational reasons. Following the cancellation, MakeMyTrip informed me that the refund would be processed later. Moreover, they are not even processing full refund, they have deducted convenience fee. But here’s the real problem: when I tried to rebook my flights, the prices had skyrocketed. As a result, I am now being forced to pay significantly more for my travel and, on top of that, cut short my anniversary trip by almost two days. This is not just about a cancelled flight or a refund. It’s about the additional financial burden, disrupted travel plans, lost vacation time, and the disappointment of having a special occasion affected by something completely beyond my control. What makes the situation even worse is the complete lack of proper customer support. * MakeMyTrip is not providing any meaningful response or resolution. * Their customer support seems to rely heavily on AI-powered automated calls, with no effective way to speak to a real customer care representative. * SpiceJet’s customer support is equally unresponsive, with calls going unanswered and no proper assistance. Passengers should not have to run from one company to another to get a basic resolution for a disruption they did not cause. I expect both SpiceJet and MakeMyTrip to take accountability and provide a fair resolution, rather than simply asking customers to wait for refunds while they bear the additional costs. A refund alone does not compensate for the inconvenience, increased airfare, and lost days of a planned vacation. I hope the concerned teams take notice and resolve this matter urgently. #MakeMyTrip #SpiceJet #CustomerExperience #CustomerService #TravelDisruption #ConsumerRights

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  1. Case filed

    Filer · 3 Nov 2026, 7:12 pm

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