OpenComplaint

MakeMyTrip / Goibibo - Unresolved Refund and Cancellation Delays Despite Airline and Hotel Explicit Confirmations (Booking ID: NH72195519672266)

MakeMyTripPC-2026-02880Airlines & TravelAnonymous ·
I generally prefer keeping my LinkedIn feed positive, but I am forced to post this out of sheer frustration after a harrowing experience with MakeMyTrip / Goibibo. For whole week, I have been dealing with an absolute nightmare regarding my cancellation and refund. Both the airline and the hotel have explicitly confirmed that the responsibility lies entirely with the travel agent. Despite sending all relevant proofs via email—which your customer support team has formally acknowledged—absolutely nothing has been done. I have been calling up every single day, only to face endless delays, scripted responses, and a classic case of passing the buck back to the customer. As a regular customer, this total lack of accountability and customer empathy is incredibly disappointing. I am hoping someone from the leadership or escalations team here can look into this immediately and resolve the issue. Booking Details:n• Booking ID: NH72195519672266n• Goibibo ID: GOFLIMTDB5051788976880n• Goibibo ID: GOFLIMT1549F1788808830n Cc: Rajesh Magow | Deep Kalra | MakeMyTrip Support | Goibibon#CustomerService #MakeMyTrip #Goibibo #TravelNightmare #ConsumerRights #India #CustomerExperience #Support

Reference details

Complainant
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Booking ID
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Goibibo IDs
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History

  1. Case filed

    System · 24 Oct 2026, 10:08 am

Comments (1)

  • MakeMyTrip (via email)Company

    Received via email from the company's official address · Sender: grievanceofficer@makemytrip.com

    Dear Customer, Thank you for reaching out to the grievance officer of MakeMyTrip. To be able to assist you further, we request you to select the relevant ticket for which you want to raise concern using this link: https://supportz.makemytrip.com/Mima/Grievance/ MakeMyTrip is committed to resolve customer concerns and grievances at all times and the grievance officer shall endeavor to redress your concern within 30 days from the date of receipt of request submitted through the link provided above. Hoping for your continued co-operation and patronage. Regards MakeMyTrip

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