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MakeMyTrip denied no refund but delayed ₹1 lakh visa-protection refund over two months, bouncing the case between teams

MakeMyTripPC-2026-03263Airlines & TravelAnonymous ·
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I'm usually not the kind of person who takes customer service issues to LinkedIn, but this experience with MakeMyTrip has honestly pushed me to a point of complete frustration. The amount in question is close to 1 Lakh and after almost two months of chasing a refund, the experience is getting more frustrating by the day. We booked our flights with an additional Visa Protection fee of ₹5,000, which promised a refund of the flight booking amount in case of a visa rejection. Unfortunately, our visa was rejected. We followed the entire process, submitted all the required documents to MakeMyTrip and the documents were reviewed and approved. As per the confirmation shared by MMT, the refund was supposed to be credited by 13th September. It's now been over two months and we're still chasing our money. We've made multiple calls, followed up repeatedly and tried reaching out through different channels. But all that's happened is that the case keeps getting bounced from one team to another. Nobody seems to have a clear answer, nobody takes ownership and every interaction leaves us waiting for yet another update. What's the point of paying an additional ₹5,000 for a protection service if actually claiming it becomes such a frustrating experience? This is no longer just about a delayed refund. It's about the complete lack of accountability and customer support. MakeMyTrip, marking a complaint as resolved doesn't make the problem go away. Can someone please take ownership of this case and actually process the refund? Booking ID: NN2AL74D93550174955 Booking ID: NN7AL74U75720921280 Deep Kalra Rajesh Magow Sanjay Mohan Dipak Bohra Yuvaraj Srivastava Abhinav Narula Abhijeet Sharad Vipul Garg Sumit Bedi

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  1. Case filed

    Filer · 3 Nov 2026, 10:02 am

Comments (1)

  • MakeMyTrip (via email)Company

    Received via email from the company's official address · Sender: grievanceofficer@makemytrip.com

    Dear Customer, Thank you for reaching out to the grievance officer of MakeMyTrip. To be able to assist you further, we request you to select the relevant ticket for which you want to raise concern using this link: https://supportz.makemytrip.com/Mima/Grievance/ MakeMyTrip is committed to resolve customer concerns and grievances at all times and the grievance officer shall endeavor to redress your concern within 30 days from the date of receipt of request submitted through the link provided above. Hoping for your continued co-operation and patronage. Regards MakeMyTrip

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