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MakeMyTrip left hotel complaint unresolved despite photo proof of cockroaches, no drinking water, no refund

MakeMyTripPC-2026-03264Airlines & TravelAnonymous ·
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A Serious Concern Regarding Customer Service and Accountability at MakeMyTrip I am sharing my extremely disappointing experience with MakeMyTrip regarding my hotel booking at Haweli Heritage, near Hazrat Nizamuddin Railway Station, Sarai Kale Khan, Delhi. Booking ID: My stay was far below basic standards of hygiene, hospitality, and customer service. The issues included: • Unhygienic rooms with foul smells and cockroaches. • No proper beds, only mattresses. • Poorly functioning air conditioning and fan. • No drinking water provided. • Delayed and apparently unhygienic breakfast service. • Rude and unprofessional hotel staff. Despite raising the complaint with MakeMyTrip Customer Support and providing supporting photographs, my grievance remains unresolved. As a customer, I booked through MakeMyTrip with the expectation of receiving a reasonably clean, comfortable, and safe accommodation. This experience has not only caused significant inconvenience but has also seriously damaged my confidence in the platform. I believe that a reputed travel platform must take responsibility for the properties listed on its platform and ensure that customers are not subjected to such unacceptable experiences. I am seeking: A 100% refund of the booking amount. Appropriate compensation for the inconvenience and distress caused. A thorough investigation into the property. Accountability and corrective action to protect future customers. I have escalated this matter to the National Consumer Helpline and will pursue the appropriate consumer grievance redressal mechanisms until a satisfactory resolution is achieved. I request the senior management of MakeMyTrip to intervene and address this matter seriously. Customer trust is built through accountability, not just bookings. #MakeMyTrip #CustomerExperience #ConsumerRights #ConsumerComplaint #DeficiencyInService #Hospitality #CustomerService #NationalConsumerHelpline #TravelExperience MakeMyTrip MakeMyTrip

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  1. Case filed

    Filer · 3 Nov 2026, 10:03 am

Comments (1)

  • MakeMyTrip (via email)Company

    Received via email from the company's official address · Sender: grievanceofficer@makemytrip.com

    Dear Customer, Thank you for reaching out to the grievance officer of MakeMyTrip. To be able to assist you further, we request you to select the relevant ticket for which you want to raise concern using this link: https://supportz.makemytrip.com/Mima/Grievance/ MakeMyTrip is committed to resolve customer concerns and grievances at all times and the grievance officer shall endeavor to redress your concern within 30 days from the date of receipt of request submitted through the link provided above. Hoping for your continued co-operation and patronage. Regards MakeMyTrip

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