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Zepto delivered rotten, worm-infested eggs that made a family sick, then offered only a ₹600 perfume coupon

ZeptoPC-2026-03288E-commerceAnonymous ·
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Extremely Disappointed with Zepto Zepto Aadit Palicha Aadit Palicha Zepto – Serious Food Safety and Customer Service Failure! I am shocked by Zepto's negligence in delivering rotten and worm-infested eggs to my home. The eggs had an unbearable foul smell, and following this incident, my wife and both my children suffered repeated vomiting and required medical attention. The entire family has gone through severe distress, and our household has been badly affected. What is even more disappointing is Zepto's response to my complaint. Instead of addressing this serious food safety issue and taking responsibility, your customer service team offered me a ₹600 coupon to purchase perfume! Seriously? My family is dealing with a medical situation, and you are offering a perfume coupon as compensation? I am not looking for irrelevant coupons or routine apologies. I demand: - A proper investigation and strict action against those responsible. - Reimbursement of medical expenses. - Appropriate compensation for the suffering and inconvenience caused. - A clear explanation of how such rotten food passed your quality checks. I have preserved video evidence of the delivered product and the incident. **Zepto, customer safety is not a marketing slogan. It is your responsibility.** A company cannot compromise food safety and then try to resolve a serious complaint with an irrelevant coupon. I expect senior management to intervene and provide a concrete resolution. #Zepto #FoodSafety #CustomerExperience #CustomerRights #ConsumerProtection #Accountability. foodsafety leaders

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  1. Case filed

    Filer · 3 Nov 2026, 10:44 am

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