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Zepto - Over 1-Hour Wait with No Delivery Partner Assigned & Unprofessional Customer Support Interaction

ZeptoPC-2026-02995E-commerceAnonymous ·
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Dear Zepto Team, I am extremely disappointed with the way your customer experience team handled my issue today. The entire experience was highly unprofessional and far below the standard one would expect from a company like Zepto. I placed an order for approximately 11 items at 5:03 PM today, but even after waiting for over an hour, no delivery partner was assigned to my order. Order ID: JNGHSFBWL22770nCustomer Support Ticket ID: TKDDBACAFA3D8nSupport Agent: Jazpreet Kaurn What made the situation worse was the way my concern was handled by your customer support agent, Jazpreet Kaur. The interaction was highly unprofessional, and I was not provided with any satisfactory resolution or a clear explanation for the delay. As a customer, I understand that occasional operational issues can happen. However, what is unacceptable is the lack of professionalism, accountability, and effective resolution from the customer experience team that is supposed to assist customers when things go wrong. Ultimately, after wasting over an hour waiting for my order, I had no choice but to cancel it and place the order through Blinkit instead. If this is how Zepto chooses to treat its customers, it raises serious concerns about the quality of its customer service. Based on this experience, I genuinely question whether I or my family would want to continue using Zepto in the future. I request the Zepto leadership team to investigate this incident, review the customer support interaction, and take the necessary steps to ensure that other customers do not have to go through a similar experience. I am not just looking for an apology; I expect accountability and a meaningful response from the team. I hope someone from the Zepto leadership team takes ownership of this matter and addresses it appropriately. Zepto Zepto Cares Aadit Palicha Sreesha B Kaivalya V. Zubair Shaikhn #Zepto #CustomerExperience #CustomerService #CustomerSupport

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  1. Case filed

    System · 26 Oct 2026, 9:29 am

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