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Size exchange request on Zepto dress order not resolved and support call disconnected

ZeptoPC-2026-03036E-commerceAnonymous ·
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Zepto customer support is something else, bro. 😭 Ordered a dress from Zepto, and unfortunately, the size didn't fit. So, I raised an exchange request. The customer support guy tells me the same product will be delivered again as an exchange. 💀 BRO, THE SIZE IS THE PROBLEM. WHY WOULD I WANT THE SAME SIZE AGAIN? 😭 I politely asked if I could exchange it for a different size. Apparently, that wasn't possible, and returning the product wasn't an option either. Fine, I wasn't even asking for a return. I just wanted help with getting the right size. And then the customer support guy DISCONNECTED THE CALL MID-CONVERSATION. 🙂 After waiting around 6 minutes on the call, this is what I got. Zepto, I just wanted a different size, not a whole side quest. 💀 #Zepto #CustomerSupport #CustomerExperience

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  1. Case filed

    System · 29 Oct 2026, 4:42 am

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