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Zepto marked order as delivered without handing it over and refused a refund despite repeated complaints

ZeptoPC-2026-03290E-commerceAnonymous ·
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Zepto epto Zepto Cares I am extremely disappointed with your delivery service. My order (Order ID: SKTQJJIAN97997) has been marked as successfully delivered, but I have NOT received the order. Your delivery partner marked the order as delivered without handing over the package to me. I have contacted customer support multiple times, but they are refusing to process my refund based only on their delivery records. I request Zepto to: 1. Contact the delivery partner immediately. 2. Share valid proof of delivery, including the recipient's details and delivery photo. 3. Investigate where my order was actually delivered. 4. Process my full refund if the order cannot be delivered. Please escalate this complaint to your senior team and resolve it urgently. A delivery should not be marked complete when the customer has not received the order. #Zepto #CustomerService #DeliveryIssue #Refund

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  1. Case filed

    Filer · 3 Nov 2026, 10:47 am

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