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Yatra failed to notify passenger of SpiceJet SG-488 Mumbai-Kolkata cancellation, who found out at the airport

YatraPC-2026-03467Airlines & TravelAnonymous ·
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A flight cancellation is frustrating. Not being informed about it is unacceptable. I had booked my Mumbai → Kolkata flight (SpiceJet SG-488, 4 November 2026) through Yatra. I reached Mumbai Airport, T1, with my luggage, expecting to complete the check-in process and board my flight. Only to find out that my flight had been cancelled. What makes this experience even worse? I received no prior notification from Yatra Online Ltd. . No SMS, no email, no call informing me about the cancellation. As a customer, I trusted the platform to keep me informed about my booking. Flight cancellations can happen, but keeping passengers uninformed is a serious failure in customer communication. Think about the situation: - Travelling to the airport with luggage. - Planning your day around a confirmed flight. - Reaching the airport without knowing your flight has been cancelled. - Having to figure out alternative arrangements at the last minute. My questions to Yatra: 1. Why was I not informed about the flight cancellation? 2. Why wasn't an alternative flight or refund option communicated proactively? 3. Who takes responsibility for the inconvenience and wasted time? Yatra, customers deserve more than just a booking confirmation. They deserve timely communication and accountability when things go wrong. I hope someone from the Yatra team takes notice and addresses this issue. #Yatra #SpiceJet #CustomerExperience #Travel #CustomerService

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  1. Case filed

    Filer · 4 Nov 2026, 9:57 am

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