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Yatra took payment for a flight booking but issued no airline PNR or e-ticket and ignored emails for 3 days

YatraPC-2026-03324Airlines & TravelAnonymous ·
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Yatra Online Ltd. – Is this how you treat customers after taking their money? I booked a flight ticket through Yatra Online Ltd. and it has now been three days of continuous attempts to get a simple answer about my booking. Here is what I am facing: - I have not received any airline PNR or confirmed e-ticket, either from Yatra or the airline. - The only thing I have is a Yatra booking reference number. - I have checked with all airlines, and they have confirmed that no booking exists under my details. - I have been emailing Yatra for the last three days, but there has been no response. - When I call their customer care number, an automated message says that the service is unavailable due to technical issues. So, the obvious question is: Where is my ticket, what happened to my booking, and who is accountable? A customer pays for a service expecting a confirmed booking and basic customer support. Instead, I am left chasing a company that is neither responding to emails nor providing a working customer care number. This is absolutely unacceptable from an established travel company. I request the senior management, customer experience team and concerned leadership at Yatra to intervene immediately, investigate this matter and either provide my confirmed airline PNR and e-ticket or process a full refund. A company cannot take customers' money and then become unreachable when they need assistance. #Yatra #CustomerService #CustomerExperience #ConsumerRights #TravelIndustry #CustomerSupport

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  1. Case filed

    Filer · 3 Nov 2026, 7:35 pm

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