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MakeMyTrip cancelled a Hong Kong booking a day before travel without authorization and refunded only ₹22,119

MakeMyTripPC-2026-03321Airlines & TravelAnonymous ·
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An international flight booking cancelled without our authorization. No explanation. No evidence. And no accountability. I want to publicly escalate an extremely frustrating experience with MakeMyTrip involving my brother's international flight booking to Hong Kong. Our booking (October 15–23, 2026) was cancelled on October 14, just a day before our scheduled travel. MakeMyTrip subsequently claimed that the cancellation was initiated from the customer end. The problem? Neither my brother nor anyone authorized by our family requested this cancellation. Despite repeated follow-ups, calls to customer support, a visit to MakeMyTrip's Noida office, and escalations across social media, we have received no evidence of any cancellation request. During our visit to the Noida office, we were told that someone named "NeelKamal" had requested the cancellation. We have absolutely no idea who this person is. After considerable follow-up, we received a partial refund of ₹22,119, without any satisfactory explanation. Meanwhile, we had to: Purchase replacement international tickets at significantly higher last-minute prices. Bear substantial additional financial losses. Deal with immense stress and disruption to our family's travel plans. I am still wondering and have questions for MakeMyTrip: How can an unknown individual initiate cancellation of a customer's international booking? And where is the evidence? I am seeking a full refund of the amount lost, reimbursement of the additional airfare, and appropriate compensation. I hope MakeMyTrip's leadership takes notice and investigates this matter instead of leaving customers to chase customer support endlessly. Tagging the leadership for intervention and accountability: MakeMyTrip MakeMyTrip Deep Kalra Rajesh Magow Mohit Kabra Dipak Bohra Yuvaraj Srivastava Attaching some images also, happy to get on a call for the same!!

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  1. Case filed

    Filer · 3 Nov 2026, 7:25 pm

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