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MakeMyTrip charged ₹47,860 twice, confirmed the duplicate, then failed to deliver the promised 24–48 hour refund for 10+ days

MakeMyTripPC-2026-03314Airlines & TravelAnonymous ·
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🚨 MakeMyTrip – Acknowledging a Refund Is Not the Same as Processing It I am extremely disappointed with the way MakeMyTrip has handled my refund issue. I was charged ₹47,860 twice for a single flight booking (Booking ID: NF7ANRBT81478294249). After investigating the matter, MakeMyTrip’s customer support acknowledged the duplicate payment and confirmed via email on 21 October 2026 that a refund of ₹47,860 had been initiated to my original source account, with a promised turnaround time of 24–48 hours. However, it has now been more than 10 days, and I have still not received my money. I have attached screenshots of my Axis Bank and SBI credit card statements as supporting evidence. The transaction records clearly reflect the ₹47,860 MakeMyTrip charge. What is even more frustrating is the complete lack of accountability and meaningful communication. Despite repeatedly following up, I have received neither the refund nor a satisfactory update. Why should a customer have to chase a company repeatedly to recover money that was incorrectly charged in the first place? MakeMyTrip has already acknowledged the error and confirmed the refund. The promised timeline has passed, yet the issue remains unresolved. I am publicly raising this concern because customers deserve transparency, accountability, and timely resolution—not endless follow-ups and vague assurances. I request MakeMyTrip’s escalation team and senior management to: 1. Process the pending refund of ₹47,860 immediately. 2. Provide the official refund reference number and transaction details. 3. Confirm the exact date by which the amount will be credited. MakeMyTrip, please take ownership of this issue and resolve it without further delay. A customer’s trust should not be compromised over a refund that your own team has already acknowledged. @MakeMyTrip @MakeMyTripIndia Deep Kalra Rajesh Magow IndiGo (InterGlobe Aviation Ltd) Rajesh Magow Parikshit Choudhury Anshul Ahuja #MakeMyTrip #CustomerExperience #CustomerService #RefundIssue #ConsumerRights #Travel #Accountability #CustomerSupport

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  1. Case filed

    Filer · 3 Nov 2026, 7:10 pm

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