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Axis Bank - 110-Day Misleading Communications, Unauthorized CIBIL Inquiry & Inconsistent PNO Responses

Axis BankPC-2026-02713Banking & LoansAnonymous ·
🛑🛑 Axis Bank For almost 3 months Axis Bank has been misleading me through its emails. So far I have sent around 45 emails to the bank regarding this matter. The matter was initially handled by Pramod Pandey from the PNO Desk followed by Deepak Singh. Arti Rai. Neha Patel. Soni Kumari. Manoj. Nida and several other officers. However instead of focusing on the facts they continued to claim that the CIBIL inquiry was valid. From the very first day I had clearly stated with call recording evidence that the inquiry had been raised without my consent. Despite this Axis Bank did not properly consider my statement and continued to defend the inquiry. The PNO Desk officers shared misleading information with me and the regulatory authorities. To protect the bank over the mistake of one employee they damaged the bank's own reputation. I would like to request all customers not to blindly accept Axis Bank's statements without checking the facts. The bank's different responses raise serious questions. Initially Axis Bank stated that the inquiry was valid. Just two days later it said the inquiry was not showing in my CIBIL report. After that it claimed that it had never raised any inquiry and that my allegations were incorrect. Only after further escalation did Axis Bank admit that its call centre officer had raised the inquiry claiming that it happened unintentionally. I believe this matter requires a proper investigation to determine whether such incidents are happening in other cases as well. For 110 days I have had to deal with different explanations from Axis Bank. Now the bank is Credited Rs 7,000 in compensation but this does not resolve my concerns about how the matter was handled. Axis Bank repeatedly stated that its Internal Ombudsman had reviewed the case. However the different stances shared by the bank raise serious questions about the review and the conclusions reached. Please look at the four screenshots I have attached. They show the different stances shared by Axis Bank and explain why I believe its handling of this matter has been unfair to me. The bank's Principal Nodal Officer Ms. Deepti Radkar and other senior officers are also aware of this matter. However it remains unresolved and I am still dissatisfied with the way Axis Bank has handled it. Axis Bank Deepti Radkar Amitabh Chaudhry Reserve Bank of India (RBI)

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  1. Case filed

    System · 22 Oct 2026, 12:26 pm

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