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Axis Bank - Refusal to Close Credit Card and Levying Additional Charges Despite Full Outstanding Clearance

Axis BankPC-2026-02500Credit CardsAnonymous ·
I had paid the entire outstanding amount on my Axis Bank credit card. After that, the bank charged me an additional ₹15,000, which I also paid. I then requested the bank to close my credit card, but when I called customer care, they told me that additional charges would be applied to my next month’s bill and refused to close the card. After that, I contacted Rakesh Bhojanwal, but he was unable to provide any support. I also contacted a person named Sunil from the Union Team, who is based in Ahmedabad, but he has not provided any assistance either. They keep saying that customer care is responsible for handling everything. I genuinely don’t understand why these people are employed by the bank if they are not willing to help customers resolve their issues. If customer care is expected to handle everything, what is the purpose of having these other teams? It feels like customers are being left to struggle on their own while nobody takes responsibility for resolving their problems. I would also like to warn others that if you are planning to open an account with Axis Bank or purchase any of its products, please think carefully before making a decision. Based on my personal experience, the bank’s handling of customer issues has been extremely disappointing, and you could end up facing a lot of unnecessary trouble. Rakesh BhojnagarwalanMunish ShardanAmitabh ChaudhrynAxis Bank

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Disputed Additional Amount Paid
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  1. Case filed

    System · 19 Oct 2026, 7:45 am

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