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Axis Bank & Nykaa - Unauthorized Transactions Worth ₹98,500, Premature Complaint Closure & Poor Grievance Redressal

Axis BankPC-2026-02531Banking & LoansAnonymous ·
When Customers Are Defrauded, Who Stands Up for Them? My recent experience with online fraud has exposed serious gaps in customer protection, accountability, and grievance redressal. On 9 October 2026, an unauthorised transaction of ₹49,000 was made in the name of Nykaa Retail using my Axis Bank savings account and ₹49,500 again on Nykaa E retail using my Axis Bank Credit card. I reported it to Axis Bank within two hours and lodged a complaint with the Cyber Crime Police. What followed was extremely disappointing. Axis Bank failed to provide meaningful support. Despite repeated emails and phone calls, no one from the bank called me even once to understand the matter. My complaint was closed without a satisfactory explanation. Nykaa’s lack of a timely and meaningful response to my emails has only added to the frustration. To make matters worse, reporting fraud involving the same bank requires customers to navigate separate departments for credit card and bank account fraud. Why should victims lose precious time navigating internal processes when the bank should be coordinating the response? With the invaluable help of Mr. Kamaljeet Ranga, posted at Cyber Crime Police station, Sector 43, Gurgaon, I was able to recover ₹49,500 part of the money lost. My sincere thanks him and the Haryana Cyber Crime Police for their support. This experience raises some uncomfortable questions:n- What happens to people who lose their hard-earned money but lack the resources to pursue their complaints?n- Are customers left at the mercy of banks to get their own money back?n- How safe is our personal information when it appears increasingly vulnerable to misuse across online platforms? Digital convenience without data security and accountability is a serious risk to consumers. Banks and online platforms must do more than issue automated responses and close complaints. Customers deserve timely communication, proper investigation, transparency, and accountability. I urge Axis Bank and Nykaa to take responsibility and review their grievance redressal processes. Fighting fraud is distressing enough; victims should not have to fight the very institutions they trusted. Haryana PolicenNykaaFashion Axis BanknReserve Bank of India (RBI) #FinancialFraud #FraudPrevention #ConsumerAwareness #CustomerService #ConsumerGrievance #BankingOmbudsman #RBI #DigitalFraud #CyberCrime #DataProtection #ConsumerProtection #Accountability #ResponsibleBanking #OnlineShoppingSafety #CustomerExperience #JusticeForConsumers #AxisBank #Nykaa #HaryanaPolice

Reference details

Unauthorized Transaction Amount
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Fraud Transaction Date
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Merchant Named
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Issue Type
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  1. Case filed

    System · 19 Oct 2026, 5:41 pm

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