Panchaayat
OpenComplaint

Axis Bank forced active Flipkart credit card to be blocked over lost activation code; replacement not tracked after 4-5 days

Axis BankPC-2026-03331Banking & LoansAnonymous ·
0 views0 subscribers0 comments0 shares
Dear Axis Bank Grievance Redressal Team, I am writing to formally escalate my extreme dissatisfaction with the highly disappointing and unacceptable service provided by Axis Bank regarding my Flipkart Axis Bank Credit Card. The entire experience has been unnecessarily frustrating, time-consuming and completely unprofessional. I had originally received my credit card approximately one year ago. I had successfully registered the card and entered the activation code in Axis Bank Mobile Banking. However, when I recently needed to make certain changes to my card settings and enhance my transaction limits, I was again asked to provide the activation code. Unfortunately, I could not locate the old activation code. Instead of providing a reasonable alternative verification or resolution, your customer service representatives insisted that the only option was to block the existing card and issue a replacement. This is absolutely ridiculous. My card was already active, and I had previously completed the registration and activation process. Yet, because of an internal process that offers no practical alternative to customers, I was forced to go through the unnecessary inconvenience of blocking my card and requesting a replacement. But the situation has become even worse. I completed the replacement request, and it has now been 4 days. Despite this, I have received no proper tracking details, no dispatch confirmation and absolutely no clear update regarding the delivery status of my replacement card. I have an urgent requirement for this credit card, but Axis Bank appears to have no sense of urgency or accountability towards its customers. Let me ask a few straightforward questions: 1. Why is a customer being forced to block an already active credit card simply because an old activation code is unavailable? 2. Why is there no convenient alternative verification process for such a basic issue? 3. Why has Axis Bank failed to provide dispatch and tracking information even after 5 days of submitting the replacement request? 4. Is the customer expected to keep following up repeatedly just to receive a basic service for which the bank is responsible? Unfortunately, my experience with Axis Bank has been the complete opposite. I expect the following actions without any further delay: - Immediate confirmation of the replacement card's current status. - Clear dispatch details and a valid tracking/AWB number. - A permanent solution to the activation-code issue so that customers are not forced into unnecessary card replacement procedures in the future. If Axis Bank is unable to resolve even such a basic service issue efficiently, it seriously raises questions about the quality of its customer service and operational processes. I expect accountability, not excuses. Regards, A Disappointed Axis Bank Customer Flipkart Axis Bank Credit Card Axis Bank Axis Finance Limited Reserve Bank of India (RBI) Flipkart Flipkart Internet Pvt Ltd ​

Source links

History

  1. Case filed

    Filer · 3 Nov 2026, 7:55 pm

Comments (0)

    Log in to comment or upvote.

    More complaints about Axis Bank

    Axis BankPC-2026-03256·

    Axis Bank makes 30–40 harassing automated calls a day to a longtime customer for a month

    Honestly, Axis Bank , what is going on? For the last one month, I’m getting around 30–40 calls a day from Axis Bank. I’m not even exaggerating. The calls just don’t stop. I’ve been associated with this bank for years, but this experience is

    OpenComplaint20
    0
    Axis BankPC-2026-03235·

    Axis Bank Saket Square branch denied ₹10,000 in new ₹100 notes to a 6–7-year customer but served others

    A 6–7-Year-Old Customer Account Means Nothing? Axis Bank Reserve Bank of India (RBI)? Disappointing Experience at Axis Bank, Saket Square Mall Branch, New Delhi. I am extremely disappointed with the way I was treated during my recent visit

    OpenComplaint00
    0
    Axis BankPC-2026-03234·

    Axis Bank froze a current account for 55 days with no written reason, then issued a closure notice despite successful verification

    Harassment & Illegal Freeze by Axis Bank - 55 Days Without Written Reason - A/C 92xxxxxxxxx54 Respected @Axis Bank @Amitabh Chaudhry @Munish Sharda I am Lajja Devi, Proprietor of M/s Khatu Shyam Trading Company, Aligarh. My Current Account

    OpenComplaint00
    0
    Axis BankPC-2026-03162·

    Axis Bank ₹25,295 debited but not credited to SBI card, 24-hr promise missed, card in default

    On 31 October I visited an Axis Bank branch about ₹25,295 paid online from my Axis Bank account towards my SBI Credit Card. The amount was debited from my Axis account but never credited to the SBI Credit Card. At the branch I was told it w

    OpenComplaint10
    0
    Axis BankPC-2026-03096·

    MAB charges totalling ₹37,400 on Axis account despite FD balance and pending reversal request

    This is very pathetic and painful that i have to bring up this topic and post these issues on this platform.. linkedin please do support me in this.. I had submitted a physical request letter in Axis bank uthalasar branch at thane west on 2

    OpenComplaint10
    0

    All Axis Bank complaints, customer care & support →