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Axis Bank ₹25,295 debited but not credited to SBI card, 24-hr promise missed, card in default

Axis BankPC-2026-03162Banking & LoansAnonymous ·
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On 31 October I visited an Axis Bank branch about ₹25,295 paid online from my Axis Bank account towards my SBI Credit Card. The amount was debited from my Axis account but never credited to the SBI Credit Card. At the branch I was told it would be resolved within 24 hours. On 2 November I was asked to register a complaint with customer care, and was told it would take at least five working days for an update. When I asked what happens if it is still unresolved after five working days, I was told I must first obtain a confirmation email or letter from SBI Cards stating they had not received the payment, before Axis Bank would investigate. Meanwhile the unresolved transaction has put my SBI Credit Card in payment default, exposing me to late charges, even though I paid on time. The customer asks Axis Bank to take ownership, trace the debited amount, credit it to the intended account or refund it promptly, and address the financial consequences of the delay. Source: public LinkedIn post by Danny Lewis.

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  1. Case filed

    System · 2 Nov 2026, 11:06 am

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