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Axis Bank Saket Square branch denied ₹10,000 in new ₹100 notes to a 6–7-year customer but served others

Axis BankPC-2026-03235Banking & LoansAnonymous ·
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A 6–7-Year-Old Customer Account Means Nothing? Axis Bank Reserve Bank of India (RBI)? Disappointing Experience at Axis Bank, Saket Square Mall Branch, New Delhi. I am extremely disappointed with the way I was treated during my recent visit to the Axis Bank branch at Saket Square Mall, Saket, New Delhi. I visited the branch with a simple request. Since there is a wedding in my family, I needed new currency notes for the occasion. I specifically asked the cashier whether ₹100 denomination notes were available, even if only a limited quantity. The cashier initially confirmed that ₹10,000 worth of ₹100 notes could be arranged. However, what happened next was genuinely disappointing. Another person arrived with what appeared to be a reference or prior connection, and suddenly my request was declined. What made the situation even more questionable was that I personally witnessed the exchange of new currency notes involving other individuals. During my time at the branch: - Two different individuals reportedly received approximately ₹2.5 lakh worth of new currency notes in total. - Some individuals who, to my knowledge, did not even hold accounts at that particular branch were also facilitated. - Meanwhile, despite maintaining an Axis Bank account for the last 6–7 years, my genuine request was denied. When I questioned the cashier about this apparent difference in treatment, the initial response was that they had no knowledge of the matter. However, as soon as I raised further questions, the explanation changed to the claim that I had already been informed four days earlier that the notes would not be available. This raises some serious questions: 1. What are the actual criteria for distributing new currency notes to customers? 2. Are customers being treated differently based on personal references or connections? 3. If new notes were available for other individuals, why was my request denied? 4. Does maintaining a banking relationship for 6–7 years carry any importance when it comes to fair customer service? I am not demanding any special privilege. I am simply asking for equal treatment, transparency, and professional behaviour. A bank's reputation is not built only through advertisements, premium services, and marketing campaigns. It is built through the everyday experiences of ordinary customers who trust the institution with their money. I request the senior management of Axis Bank to look into this incident, review the currency distribution practices at the Saket Square Mall branch, and provide a clear explanation. Customer loyalty should not become meaningless in front of personal references. I hope someone from the senior management takes this complaint seriously instead of treating it as just another social media post. #AxisBank #CustomerExperience #CustomerService #Banking #CustomerRights #AxisBankIndia #BankingTransparency #CustomerGrievance #Saket #NewDelhi #Accountability #FairTreatment

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  1. Case filed

    Filer · 3 Nov 2026, 8:45 am

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