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ICICI Lombard rejected entire Zero Dep bike claim after surveyor said headlight and engine guard were payable

ICICI LombardPC-2026-03210Insurance ClaimsAnonymous ·
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I am disappointed with the handling of my TVS Apache insurance claim by ICICI Lombard. My bike met with an accident on 14 October 2026. Despite having comprehensive insurance with Zero Dep cover, my entire claim was rejected. During the video survey, I was verbally informed that the headlight and engine guard damages were payable. However, the entire claim was subsequently rejected. I have raised a grievance, but I am still seeking a clear explanation and fair reconsideration. Grievance SR No.: ****** Bima Bharosa Token No.: 10-26-036821 I request ICICI Lombard's senior management to intervene, review the survey findings and reconsider my claim fairly. #ICICILombard #MotorInsurance #ConsumerRights #InsuranceClaim #irda

Personal details such as phone numbers, emails and ID or account numbers have been hidden (shown as ******) for privacy. Only the author, the company's approved representatives and Panchaayat staff can see them.

History

  1. Case filed

    Filer · 3 Nov 2026, 7:37 am

Comments (1)

  • ICICI Lombard (via email)Company

    Received via email from the company's official address · Sender: customersupport@icicilombard.com

    Dear Customer, Thank you for reaching out to us. The details shared in your email are not sufficient for us to understand and process your request. For quicker support, please connect with RIA, our Customer Service Champion, on WhatsApp. From managing your policy and renewals to handling claims, do it all effortlessly with RIA! Chat on WhatsApp We hope this makes it easier for you to stay informed. For now, we will consider this request closed on our end. Warm Regards, Team ICICI Lombard WhatsApp ****** IL TakeCare App iOS | Android Ask RIA Responsive & Intelligent Assistant Website www.icicilombard.com Email ****** 1800 2666 (toll free) ******(chargeable)

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