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Motor claim with ICICI Lombard blocked over disputed phone call, and workshop demands ₹22,000 before releasing car

ICICI LombardPC-2026-03014Insurance ClaimsAnonymous ·
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Shocking Deception, Data Privacy Breach, and Unethical Claims Handling by ICICI Lombard & Modi Hyundai I am bringing to light a severe case of consumer harassment, corporate manipulation, and a massive customer data leak involving @ICICI Lombard General Insurance and the Modi Hyundai workshop. My private vehicle (Hyundai Grand i10 Nios, MH03FD6840) suffered damage during a routine parking mishap and was moved to the Modi Hyundai service center for a standard zero-depreciation insurance repair under Claim No: MOT18269259. What followed is an absolute nightmare of unethical practices: The Data Leak & Fraudulent Deception: While my car was securely parked inside the workshop, my confidential customer data and mobile number were leaked to a third party. An insurance investigator used a deceptive "trap call," calling me under a fake identity to ask if my private car was available for commercial hire. Highly alarmed by how this stranger got my details, I engaged in a brief conversation solely to investigate the source of the data breach. The Groundless Verbal Rejection: The Claim Service Manager (CSM) is now using this informal phone recording to reject my legitimate claim under the false pretext of "commercial usage." Factually, my car has never been rented out, no commercial agreement exists, and no transaction has ever taken place. Legally, under IRDAI guidelines, a hypothetical conversation on a spam call is not proof of a policy breach. The Workshop's Blunder: Internal emails reveal that the Modi Hyundai workshop advisor rushed and executed the entire physical repair work prematurely on 19th October before receiving the formal insurance Delivery Order (DO) or obtaining my signed consent on a cost estimate. They explicitly assured me on WhatsApp that work would only begin after approval and that my liability was limited to ₹1,700. Now, the insurer is using an illegal sting operation to escape liability, and the workshop is trying to hold my car hostage for ₹22,000 + GST because they gambled and lost on a procedural timeline. I refuse to be Coerced into withdrawing a legitimate claim or paying out-of-pocket for a workshop's blunder and an insurer's privacy breach. I demand an immediate intervention by the senior leadership team to clear my Delivery Order. ICICI Lombard Sanjeev Mantri Insurance Regulatory and Development Authority of India Modi Hyundai #ICICILombard #ModiHyundai #DataPrivacy #IRDAI #ConsumerProtection #CustomerHarassment #MotorInsurance #InsuranceOmbudsman

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  1. Case filed

    System · 27 Oct 2026, 10:42 am

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