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ICICI Lombard - Unauthorised Agent Code Modification and Fraudulent Renewal Misrepresentation for 10-Year Customer (Policy: 3001/10534685/10/000)

ICICI LombardPC-2026-02886Insurance ClaimsAnonymous ·
ICICI Lombard #sanjeevmantri I wish to bring to your notice a serious matter concerning one of my long-term customers, whose vehicle insurance I have been handling for the past 10 years through your company. My policy number is 3001/10534685/10/000. I recently learned that someone from the company, or someone claiming to represent the company, contacted my customer through a fraudulent call and convinced them to renew the policy at a lower premium, issuing the policy under a different agent code without my knowledge or consent. I would like to know under whose permission was the agent code changed, who authorized this transfer of my customer, and what is the company"s policy on changing an existing servicing agent without the original agent"s consent? #fraud ICICI Lombard #bhagalpur location #Bihar No one supporting me on this no manager no Rm. IRDA #ethics #corporate ICICI Lombardnnkindly update.

Reference details

Complainant
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Target Entity
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Policy Number
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Location
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History

  1. Case filed

    System · 24 Oct 2026, 10:22 am

Comments (1)

  • ICICI Lombard (via email)Company

    Received via email from the company's official address · Sender: customersupport@icicilombard.com

    Thanks for getting in touch. We’re on it. Dear Customer, Thank you for reaching out to us. To ensure we address your query effectively, we kindly request you to share any additional information using the following link: **Note: The link will expire in 24 hours** We will provide a response to you within 24 hours. For urgent updates on previous raised queries, connect with us via WhatsApp at ****** from your registered mobile number.

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