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ICICI Lombard - Unreasonable Delay in Motor Claim Approval (Complaint ID: MOT18234159), Unresponsive Senior Manager & Demands for Pre-Policy Purchase Photos

ICICI LombardPC-2026-02884Insurance ClaimsAnonymous ·
Don"t by fraud companyn I am writing to express my deep concern regarding the delay in approving my insurance claim (Complaint ID: MOT18234159) following the accident involving my car. After lodging the claim, a surveyor, Mr. Darwan Papola, was appointed. However, despite the completed survey, I have yet to receive approval for my claim. During my recent conversation with Mr. Papola, I was asked to provide photographs of the car taken when the insurance was purchased. I find it quite concerning that your company does not retain these images, as retaining them is standard practice in the insurance industry. Additionally, it raises questions about whether your representatives inform customers about the necessity of taking and preserving their own photographs for such circumstances. It is distressing to feel subjected to undue stress and miscommunication during this time, especially considering your company"s stature as a leader in the insurance market. I must emphasize that if I do not receive an approval for my car by this evening, I will have no option but to escalate this matter to the Consumer Court. Furthermore, I have been trying to reach your Senior Manager, Mr. Tiwari, at [ ******], but my calls have gone unanswered. This lack of communication only adds to my frustration regarding this claim and the overall coverage I believed I was receiving. ICICI Lombard ICICI Life Insurance Limited ICICI Bank

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Reference details

Complainant
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Target Entity
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Complaint ID
***************
Appointed Surveyor
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  1. Case filed

    System · 24 Oct 2026, 10:18 am

Comments (1)

  • ICICI Lombard (via email)Company

    Received via email from the company's official address · Sender: customersupport@icicilombard.com

    Thanks for getting in touch. We’re on it. Dear Customer, Thank you for reaching out to us. To ensure we address your query effectively, we kindly request you to share any additional information using the following link: **Note: The link will expire in 24 hours** We will provide a response to you within 24 hours. For urgent updates on previous raised queries, connect with us via WhatsApp at ****** from your registered mobile number.

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