Panchaayat
OpenComplaint

ICICI Lombard - Persistent Claim Denial & Policy Cancellation Threat Based on Corrected Hospital Clerical Errors and Shifting Non-Disclosure Grounds (Claim: ******)

ICICI LombardPC-2026-02883Insurance ClaimsAnonymous ·
I purchased health insurance from ICICI Lombard with the expectation that genuine claims would be handled fairly and transparently. Unfortunately, my experience has been completely different. My claim was rejected citing a clerical error made by the hospital. The hospital subsequently corrected the error and provided the required clarification with proper sign and stamp. Despite this, the insurer continues to deny the claim. What is even more concerning is that the grounds for rejection have kept changing. Initially, four diseases were cited for alleged non-disclosure, which later came down to one condition—and that too has been clarified by both the hospital and the insured. From Day 1, the client has faced unnecessary difficulties in getting a clear explanation or resolution. We purchased the policy through an ICICI Lombard agent, but even the agent is now unable to obtain a satisfactory explanation from the insurer. No clear response. No proper resolution. No accountability. I am sharing this experience so that prospective health insurance buyers carefully evaluate the claim settlement process, customer support and grievance handling before choosing an insurer. ICICI Lombard needs to decide whether it wants to be known merely as a company that sells insurance policies or as an insurer that actually stands behind the promises made at the time of sale. Two screenshots attached ,difference in reason sited shows that company is working on rejection mode. Whereas insured has got its policy renewed even after innnhope that ICICI LOMBARD believes in customer first approach. Claim Number: 226009351900nInsured: Ajeet Kumar SrivastavanContact No. ******n ICICI Lombard Sanjeev Mantri Ashish Gomber Sandeep Goradia SHITANSHU SHEKHAR Anand Singhi Narendra Modi Insurance Regulatory and Development Authority of India IBAI - Insurance Brokers Association of India Abhishek Sen News24 Ajeet Bhartin #Fraud #Scam #healthinsurance

Personal details such as phone numbers, emails and ID or account numbers have been hidden (shown as ******) for privacy. Only the author, the company's approved representatives and Panchaayat staff can see them.

Reference details

Complainant
***************
Insured Person
***************
Target Entity
***************
Claim Number
***************

Source links

History

  1. Case filed

    System · 24 Oct 2026, 10:16 am

Comments (1)

  • ICICI Lombard (via email)Company

    Received via email from the company's official address · Sender: customersupport@icicilombard.com

    Thanks for getting in touch. We’re on it. Dear Customer, Thank you for reaching out to us. To ensure we address your query effectively, we kindly request you to share any additional information using the following link: **Note: The link will expire in 24 hours** We will provide a response to you within 24 hours. For urgent updates on previous raised queries, connect with us via WhatsApp at ****** from your registered mobile number.

Log in to comment or upvote.

More complaints about ICICI Lombard

I
ICICI LombardPC-2026-02886·

ICICI Lombard - Unauthorised Agent Code Modification and Fraudulent Renewal Misrepresentation for 10-Year Customer (Policy: 3001/10534685/10/000)

ICICI Lombard #sanjeevmantri I wish to bring to your notice a serious matter concerning one of my long-term customers, whose vehicle insurance I have been handling for the past 10 years through your company. My policy number is 3001/1053468

OpenComplaint1
0
I
ICICI LombardPC-2026-02885·

ICICI Lombard - Forced Payment Under Protest (Rs 46,603) After 135-Day Vehicle Grounding, Arbitrary Liability Capping & Disregard of Zero-Dep / Engine Protect Riders

UPDATE: Forced to Pay ₹46,603 UNDER PROTEST to Release My Grounded Vehicle due to ICICI Lombard"s Stalling Tacticsn My 4.5-month ordeal with ICICI Lombard regarding my vehicle has taken an alarming turn. Yesterday, Saturday, I was forced to

OpenComplaint1
0
I
ICICI LombardPC-2026-02884·

ICICI Lombard - Unreasonable Delay in Motor Claim Approval (Complaint ID: MOT18234159), Unresponsive Senior Manager & Demands for Pre-Policy Purchase Photos

Don"t by fraud companyn I am writing to express my deep concern regarding the delay in approving my insurance claim (Complaint ID: MOT18234159) following the accident involving my car. After lodging the claim, a surveyor, Mr. Darwan Papola,

OpenComplaint1
0
I
ICICI LombardPC-2026-02882·

ICICI Lombard - Repeated Rejection of Cashless Pre-Authorization Despite Hospital Submitting All Requested Documents and Doctor Certificate

Formal complaint lodged with Insurance Regulatory and Development Authority of India for ICICI Lombard as they"ve repeatedly declined preauth cashless even after hospital submitted all documents as requested including doctor"s certificate.

OpenComplaint1
0
I
ICICI LombardPC-2026-02871·

ICICI Lombard - Health Insurance Claim Denial Citing Insufficient Information Without Specifying Required Documents (Claim #******)

I am raising a serious concern regarding the handling of my health insurance claim by ICICI Lombard.My claim #****** was denied on the grounds of "Insufficient Information," stating that the documents submitted were not sufficient to verify

OpenComplaint1
0

All ICICI Lombard complaints, customer care & support →