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ICICI Lombard - Arbitrary 25% Claim Deduction & Lack of Investigation Written Rationale for Motor Claim (Policy: 3001/******/00/00)

ICICI LombardPC-2026-02868Insurance ClaimsAnonymous ·
ICICI LombardnPolicy No - 3001/******/00/00nClaim No - MOT18124571nRegn No - MH42BW1780n My brother car claim is pending since more than 45 days, when we ask Lombard claim team intially they said claim is not payable as per their investment team. But when we asked in writing then they Said your claim is not payable still we are passing its with 25%. When we ask for reason they Said our investigation team has given proofs and they denied to explain anything. They said it's only our right to approve or reject any claim in any situation and customer can not ask for reason. When we ask for same in writing they denied for any kind of explanation over mails. Even when I raise voice against this on LinkedIn, Lombard Just provided details of claim approved with 25% deduction but not replied when I ask for the investigation report on which basis it was decided. I Just have a question if the claim is not payable then what basis its approved with 25% deduction? Why its not rejected? If its approved with 25% deduction it means it's payable then why its not approved 100% ?? We have taken same with Entire Lombard Claim team including, Grievance team of Lombard but nobody has responded positively. Vineet Kumar Choudharin When we highlightd with Dealership Sharayu Toyota Baramati they Said its not our duty to settle the claim, our duty is to sale insurance and provide services Only. Claim settlement is not our duty. You may go IRDA. Toyota Motor Corporation TOYOTA TSUSHO INDIA PVT LTDn We have same highlighted With Toyota Tsusho Insurance Broker India Pvt Ltd they have not given a single reply over various tickets and Mails. It looks like TOYOTA TSUSHO INDIA PVT LTD & Toyota Tsusho Insurance Broker India Pvt Ltd are Only selling insurance policy, they are not interested in any kind of claim support. If customer are paying such huge amount of almost 90000 as premium for insurance policy and insurer clearly denies claim without any proper explanation from insurance company, Dealership, Insurance Broker then what is the role of Insurance Regulatory and Development Authority of India in india? Customer is suffering from More than 45 days for his own car with paying such huge amount then there is no mean to have such government regulataries. I hope ICICI Lombard , Sharayu Toyota Baramati , Vineet Kumar Choudhari , Toyota Tsusho Insurance Broker India Pvt Ltd , Toyota Motor Corporation , Insurance Regulatory and Development Authority of India will get serious and think about customer.

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Target Entity
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Policy Number
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Claim Number
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  1. Case filed

    System · 24 Oct 2026, 9:16 am

Comments (1)

  • ICICI Lombard (via email)Company

    Received via email from the company's official address · Sender: customersupport@icicilombard.com

    Thanks for getting in touch. We’re on it. Dear Customer, Thank you for reaching out to us. To ensure we address your query effectively, we kindly request you to share any additional information using the following link: **Note: The link will expire in 24 hours** We will provide a response to you within 24 hours. For urgent updates on previous raised queries, connect with us via WhatsApp at ****** from your registered mobile number.

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