Panchaayat
OpenComplaint

SpiceJet cancelled flight SG 602 about 20 hours before departure and offered only a refund, so I paid double for a replacement ticket

SpiceJetPC-2026-03465Airlines & TravelAnonymous ·
0 views0 subscribers0 comments0 shares
When an airline cancels your flight at the last minute, who takes responsibility for the passenger? I am extremely disappointed with the way SpiceJet and Goibibo have handled my recent travel disruption. My confirmed SpiceJet flight SG 602 from Mumbai to Delhi, scheduled for 4 November 2026 at 8:45 AM, was cancelled on 3rd November, barely 20-21 hours before departure. Given the urgency of my travel, I immediately approached Goibibo and SpiceJet, requesting an alternative flight. I clearly communicated that a refund alone was not an acceptable solution because I needed to travel. Despite repeated attempts and escalation, I was ultimately informed that SpiceJet was offering only a refund and could not arrange an alternative flight. I subsequently received communication from SpiceJet as well, but unfortunately, no satisfactory resolution was offered. With no time left to depend on further assurances, I had to independently book an Akasa Air flight from Mumbai to Prayagraj for 5 November. The replacement ticket cost me approximately twice the price of my original booking. I also had to change my destination because no convenient alternative to Delhi on 4th of November was available. Let me be clear: this was not a voluntary change. It was a decision forced by the circumstances created by the airline’s cancellation and the failure to arrange alternative travel. I have already raised a formal complaint with AirSewa, Ministry of Civil Aviation, and am pursuing the matter through the appropriate channels. My demands are straightforward: 1. Full refund of the cancelled SpiceJet booking, including convenience fee. 2. Applicable compensation under DGCA regulations for the short-notice cancellation. 3. A written explanation for the cancellation and the failure to arrange alternative travel. 4. Consideration of the additional financial expense incurred in booking replacement travel. A refund alone should not be treated as a complete resolution when a passenger has been left to arrange and pay for alternative travel at significantly higher cost. I request SpiceJet Limited and Goibibo to escalate this matter to their senior grievance redressal teams and provide a concrete resolution. I also request @AirSewa – Ministry of Civil Aviation , to take note of this supplementary grievance and ensure that the passenger’s rights are appropriately addressed. Passengers should not have to bear the consequences of an airline-initiated cancellation without accountability. Booking reference: HFT72A | Goibibo Booking ID: GOFLDSTANI7A9031185 #Spicejet #Goibibo #AirSewa #PassengerRights #Aviation #ConsumerRights #DGCA

Source links

History

  1. Case filed

    Filer · 4 Nov 2026, 9:54 am

Comments (0)

    Log in to comment or upvote.

    More complaints about SpiceJet

    SpiceJetPC-2026-03475·

    SpiceJet delayed flight SG5114 from 9:55 PM to 4:40 AM and then again, and never refunded the cancelled booking

    Extremely Disappointing Experience with SpiceJet – A Serious Concern About Customer Service and Accountability I would like to bring my recent experience with SpiceJet to everyone’s attention. My original booking was for flight SG5114, sche

    OpenComplaint00
    0
    SpiceJetPC-2026-03474·

    SpiceJet cancelled flight SG-672 without notifying passenger and has withheld a ₹20,551 refund with no support

    No Cancellation Email, No Refund, No Proper Customer Support — Is This How Passengers Are Treated? Dear @flyspicejet @YatraOfficial, I am extremely disappointed and frustrated with the way my flight cancellation and refund issue is being ha

    OpenComplaint00
    0
    SpiceJetPC-2026-03469·

    SpiceJet and Yatra have not refunded ₹20,551 for cancelled flight SG-672 (PNR EYKKGC)

    Dear @flyspicejet @YatraOfficial, My flight was cancelled, but I am still waiting for my refund. Despite the cancellation, I have not received my money back. Both SpiceJet and Yatra need to take responsibility and coordinate to resolve this

    OpenComplaint00
    0
    SpiceJetPC-2026-03466·

    SpiceJet cancelled Delhi-Pune flight without notice, left passenger stranded, and has not refunded ticket or ₹10,000 extra costs

    SpiceJet: A cancelled flight, zero communication, zero assistance and zero accountability. I am sharing this experience on behalf of my sister, who had booked a SpiceJet flight from Delhi to Pune. Flight details: * Flight: SG-939 * Date: 30

    OpenComplaint00
    0
    SpiceJetPC-2026-03398·

    SpiceJet promised a full refund after cancelling a 6-hour delayed flight, but 10 days later no money or email has arrived

    10 days. No refund. No email. No response. Just silence. My SpiceJet Limited flight was delayed by 6 hours—and I received the notification at midnight, barely 3 hours before departure. I immediately requested a cancellation. SpiceJet confir

    OpenComplaint00
    0

    All SpiceJet complaints, customer care & support →