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SpiceJet cancelled Delhi-Pune flight without notice, left passenger stranded, and has not refunded ticket or ₹10,000 extra costs

SpiceJetPC-2026-03466Airlines & TravelAnonymous ·
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SpiceJet: A cancelled flight, zero communication, zero assistance and zero accountability. I am sharing this experience on behalf of my sister, who had booked a SpiceJet flight from Delhi to Pune. Flight details: * Flight: SG-939 * Date: 30 October 2026 * Scheduled departure: 4:25 PM What followed has been an extremely frustrating experience and a complete failure of basic customer service. 1. No intimation of cancellation. SpiceJet cancelled the flight, but my sister received absolutely NO communication from the airline. No cancellation email, no SMS, no phone call. She found out about the cancellation only because another passenger booked on the same flight happened to inform her that they had received a cancellation notification. 2. No assistance at the airport. On reaching the airport to seek clarification, she found the SpiceJet counter CLOSED. There was nobody available to explain the situation or assist affected passengers. 3. No alternative travel arrangements. SpiceJet did not arrange an alternative flight. My sister was left to make her own travel arrangements, resulting in additional out-of-pocket expenses of ₹ 10000. 4. No refund. No acknowledgement. No response. Despite the cancellation, no refund has been received so far. There has been no acknowledgement from SpiceJet either. We have been trying to contact SpiceJet over the phone EVERY SINGLE DAY, but have received no meaningful response or resolution. Let that sink in. A passenger books a ticket and pays for it. The airline cancels the flight without informing her. She discovers this through another passenger, reaches the airport only to find the airline counter shut, has to bear additional travel expenses, and then spends days chasing the airline for a refund. Is this really an acceptable standard of service? Flight disruptions can happen. But failing to inform passengers, leaving them without assistance and subsequently ignoring their attempts to seek a resolution is simply unacceptable. We expect SpiceJet to: 1. Provide a formal explanation for the cancellation and the failure to notify the passenger. 2. Process the full refund for the cancelled flight immediately. 3. Address the additional expenses incurred and provide compensation as applicable. 4. Acknowledge the complaint and provide a definite timeline for resolution. SpiceJet Limited — this is not just about the money. It is about basic passenger rights, accountability and respect for people's time and commitments. A confirmed ticket should come with the basic assurance that passengers will be informed and assisted when things go wrong. We are still waiting for a response. #SpiceJet #PassengerRights #AirlineAccountability #CustomerService #AirTravel

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  1. Case filed

    Filer · 4 Nov 2026, 9:55 am

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