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SpiceJet cancelled flight SG-672 without notifying passenger and has withheld a ₹20,551 refund with no support

SpiceJetPC-2026-03474Airlines & TravelAnonymous ·
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No Cancellation Email, No Refund, No Proper Customer Support — Is This How Passengers Are Treated? Dear @flyspicejet @YatraOfficial, I am extremely disappointed and frustrated with the way my flight cancellation and refund issue is being handled by SpiceJet and Yatra.com. My flight was cancelled, but the most shocking part is that I did not receive any cancellation email or proper notification from either SpiceJet or Yatra.com. I came to know about the situation through news media outlets and my friends. This raises a serious question: If neither the airline nor the booking platform informs passengers about flight cancellations, how are we supposed to know what is happening with our travel plans? To make matters worse, their websites are not working properly, and customer support seems practically nonexistent. There is no clear communication, no satisfactory response, and no certainty about when I will receive my refund. My flight details: ✈️ Flight: SG-672 🎫 PNR: EYKKGC 💰 Pending refund: ₹20,551 For a middle-class person, ₹20,000 is not a small amount. It represents hard-earned money and can make a significant difference to someone's monthly budget. Because my refund is still pending, I am unable to book another ticket. Meanwhile, time is passing, alternative tickets are becoming difficult to arrange, and my travel plans remain uncertain. I am not the only person facing these difficulties. Many passengers are suffering because of a lack of timely information, inadequate customer support, and delays in getting their money back. People have jobs, family responsibilities, emergencies, and other commitments. They cannot afford to remain uncertain about their travel plans indefinitely. My questions to SpiceJet and Yatra.com are simple: - Why were passengers not properly informed about the cancellation? - Why is there no clear communication regarding the pending refund? - Why are customers struggling to reach support when they need help the most? - Who will take responsibility for the financial loss, stress, and inconvenience caused to passengers? I am not asking for a favour. I am asking for my own money to be refunded and for basic accountability from the companies involved. I request @flyspicejet and @YatraOfficial to coordinate, process my pending refund of ₹20,551 immediately, and provide a clear written update on the status and expected payment date. Passengers deserve transparency, timely communication, and respect. Hard-earned money should not be held up indefinitely while customers are left chasing answers. I hope this post reaches the responsible teams and leads to a genuine resolution. #SpiceJet #Yatra #FlightCancellation #RefundDelay #CustomerService #ConsumerRights #TravelProblems #CustomerExperience Yatra.com - Book Flights, Hotels, Trains, Buses & Holiday Packages Online Yatra.com - Book Flights, Hotels, Trains, Buses & Holiday Packages Online yatra.com

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  1. Case filed

    Filer · 4 Nov 2026, 10:13 am

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