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SpiceJet promised a full refund after cancelling a 6-hour delayed flight, but 10 days later no money or email has arrived

SpiceJetPC-2026-03398Airlines & TravelAnonymous ·
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10 days. No refund. No email. No response. Just silence. My SpiceJet Limited flight was delayed by 6 hours—and I received the notification at midnight, barely 3 hours before departure. I immediately requested a cancellation. SpiceJet confirmed it and told me I would receive a full refund, along with an email confirmation. That email never came. Instead, I got a normal text message. It has now been 10 days. No refund has been credited. No response to my emails. No resolution over phone calls. Why should customers have to escalate basic service issues on social media just to get companies to do their job? A delay is sometimes unavoidable. But poor communication, broken commitments, and ignoring a customer after promising a refund are not. I’m sharing this publicly because silence should not be the default customer-service experience. I hope SpiceJet Limited resolves this promptly and credits my full refund to the original payment method. Booking reference / PNR: [RCYFNP] Date of travel: [22/10/2026] #SpiceJet #CustomerService #ConsumerRights #AirTravel #Refund #CustomerExperience

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  1. Case filed

    Filer · 4 Nov 2026, 6:48 am

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