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SpiceJet delayed flight SG5114 from 9:55 PM to 4:40 AM and then again, and never refunded the cancelled booking

SpiceJetPC-2026-03475Airlines & TravelAnonymous ·
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Extremely Disappointing Experience with SpiceJet – A Serious Concern About Customer Service and Accountability I would like to bring my recent experience with SpiceJet to everyone’s attention. My original booking was for flight SG5114, scheduled to depart at 9:55 PM. However, the departure time was changed to 3:20 AM the following day. Due to this significant change, I cancelled my booking and requested a refund. Unfortunately, despite the refund status showing “Refund Intimated,” I have received neither the refund nor proper confirmation. I then booked the same flight again under a new PNR, as the departure time was showing 9:35 PM. To my disappointment, I received another notification stating that the flight was delayed due to operational reasons, with the departure time changed to 4:40 AM. And that wasn’t the end of it. After the final boarding call, passengers were informed of yet another delay of approximately one hour. Passengers have been sitting at the airport for hours. People have completed check-in, waited patiently, and received one delay notification after another, without proper communication or reliable information. My question to SpiceJet is simple: Is this how an airline treats its passengers? Passengers have commitments, families, businesses, and valuable time. An airline cannot expect customers to continuously adjust their schedules because of repeated delays and poor communication. This is not just about a delayed flight. It is about customer experience, transparency, accountability, and respect for passengers’ time. I expect SpiceJet to: * Provide a proper explanation for the repeated delays. * Process my pending refund for the cancelled booking. * Provide a clear resolution for my current booking. * Take responsibility for the inconvenience caused to passengers. Booking references: * Cancelled booking: PNR OBFG6P * New booking: PNR RHWHJN I hope the SpiceJet management takes this complaint seriously instead of responding with another automated message. #SpiceJet #CustomerExperience #CustomerService #AirlineIndustry #PassengerRights #Accountability SpiceJet Limited Spice Jet Airlines Limited SpiceJet Technic Private Limited

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  1. Case filed

    Filer · 4 Nov 2026, 10:15 am

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