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Swiggy cancelled an order for out-of-stock items, then delivered another cold after a two-hour delay and gave unhelpful support

SwiggyPC-2026-03270Food Delivery & Ride-hailingAnonymous ·
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Dear Swiggy I am writing to express my extreme dissatisfaction with the service I experienced today, involving two separate orders, both of which turned into frustrating experiences. Incident 1 – Order Cancelled Due to Stock Unavailability My first order was cancelled because the items I had ordered were apparently out of stock. This raises serious concerns about your inventory management and the accuracy of availability displayed on your platform. Customers should not have to place orders only to be informed later that the items are unavailable. Incident 2 – Two-Hour Delay and Cold Food Delivery The experience with my second order was even worse. It took nearly two hours for the order to reach me, and when it finally arrived, the food was completely cold and far from acceptable. To make matters worse, I had to engage in multiple conversations with your customer support agent, which only added to my frustration instead of resolving the issue. I genuinely fail to understand how a brand of Swiggy’s scale can deliver such a disappointing customer experience. The combination of an unnecessary cancellation, an extremely delayed delivery, poor food quality upon arrival, and an exhausting support experience has significantly damaged my confidence in your brand. I am not looking for a generic apology or an automated response. I expect: 1. A proper investigation into both incidents. 2. An explanation for the order cancellation and the two-hour delivery delay. 3. Appropriate compensation/refund for the inconvenience and unacceptable food quality. 4. A concrete assurance that such experiences will not be repeated. Please escalate this complaint to the concerned senior team and provide a meaningful resolution rather than another scripted response. Today’s experience has genuinely made me reconsider using Swiggy going forward. Customer loyalty is built through reliable service, and unfortunately, Swiggy has failed on multiple fronts today.

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  1. Case filed

    Filer · 3 Nov 2026, 10:13 am

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