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Swiggy order placed at 11:56 PM delayed beyond 50 minutes ETA, at 12:51 AM shown another 18 minutes remaining, delivery partner picking up another order without consent, customer support agent not lis

SwiggyPC-2026-02308Food Delivery & Ride-hailingAnonymous ·
I placed an order on Swiggy at 11:56 PM, and the estimated delivery time was 50 minutes. But at 12:51 AM, instead of receiving my order, I was shown that another 18 minutes were still remaining.nWhen I raised a complaint, the AI chatbot displayed a message saying the delivery partner was picking up another order. But as a customer, I was never asked whether I was comfortable with this delay.nThings got even more frustrating when I called customer support.nI was explaining my problem to the agent, but it genuinely felt like he had put the phone aside and was casually talking to his colleague while my call was still connected. I had to wonder: Was anyone actually listening to my concern?nDelays can happen. I understand that. But keeping customers waiting without proper communication and then making them feel unheard when they reach out for help is simply unacceptable.nSwiggy, as a regular customer, I expect basic courtesy, transparency, and a genuine effort to resolve my issue. Is this the importance you give to your loyal customers?nI am not just looking for an apology. I want my concern to be acknowledged and resolved.nI hope someone from the Swiggy team takes notice of this experience and addresses it instead of letting another customer support complaint go unanswered.nSwiggy Swiggyn#Swiggy #CustomerExperience #CustomerService #CustomerSatisfaction #Accountability

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  1. Case filed

    System · 17 Oct 2026, 11:15 am

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