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Swiggy breakfast order missing item, replacement refused, promised refund not received after 1.5 hours and repeated follow-ups

SwiggyPC-2026-02097Food Delivery & Ride-hailingAnonymous ·
Swiggy exactly is going wrong with your customer service?nnOrdered breakfast today, and the delivery partner claimed he had received only one order, despite having two orders on his phone. Whether it was intentional or a genuine mistake remains unclear.nnWhen I contacted customer care for a replacement, it was refused, and a refund was offered instead. I agreed. 1.5 hours later, no refund. After calling customer service twice, I'm now being asked to write an email!nnWhy should a customer chase a company for a refund that its own representative confirmed over the phone?nnSwiggy, this isn't just about the money. It's about accountability, transparency, and customer trust. If customers have to follow up repeatedly to get a promised resolution, something is seriously wrong with your processes.nnI expect Swiggy to look into this and resolve it.nn#Swiggy #CustomerExperience #CustomerService #ConsumerRights #Accountability #CustomerFirst #FoodDelivery

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  1. Case filed

    System · 14 Oct 2026, 11:22 am

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