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Swiggy Instamart order not delivered after delay; refund reportedly denied due to technical issue

SwiggyPC-2026-02054OtherAnonymous ·
45+ MINUTES WASTED. 18+ MINUTES ON CUSTOMER CARE. ORDER NOT DELIVERED. REFUND DENIED. IS THIS THE CUSTOMER EXPERIENCE SWIGGY INSTAMART PROMISES? I am extremely disappointed with the pathetic service and irresponsible handling of my order by Swiggy Instamart. Here is what happened: 🔴 The promise: The estimated delivery time was just 7 minutes. 🔴 The delay: After waiting nearly 30 minutes, I tried calling the delivery partner, but my calls went unanswered. 🔴 The customer care ordeal: I contacted customer support and was repeatedly put on hold while the executive attempted to reach the delivery partner. 🔴 The refund assurance: After multiple attempts, I was told that a refund could be processed. 🔴 The final disappointment: After nearly 45 minutes since placing the order and spending approximately 18 minutes on the customer care call, I was put on hold yet again, only to be told that the refund could not be processed due to a technical issue. And what was the solution offered? Send an email and contact senior management. Seriously, Swiggy Instamart? A customer pays in advance using their hard-earned money, waits for an order that never arrives, spends valuable time chasing the delivery partner and customer support, and is ultimately asked to pursue the matter through email because your system supposedly cannot process a refund. This is not just about a refund. This is about accountability, customer time, and the complete lack of ownership. What makes this even more frustrating is that this is not my first bad experience with Swiggy Instamart. I have faced previous incidents where I received products different from what I ordered, without a satisfactory replacement or resolution. When customers repeatedly face such issues, it raises serious questions about the company's delivery partner accountability, quality control, refund mechanisms, and grievance redressal process. A company cannot build customer loyalty through convenience in its advertisements while d

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  1. Case filed

    System · 13 Oct 2026, 8:26 pm

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