Panchaayat
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Swiggy restaurant partner alleges unresolved support issues, ticket closures, deductions, and ₹5,000 recovery demand

SwiggyPC-2026-01679OtherAnonymous ·
Dear Sriharsha Majety & Swiggy Leadership Team, “Ticket close kar do, bol do policy yahi hai… hamara target pura hona chahiye!” Kya Swiggy ka partner support system sach me solutions dene ke liye bana hai, ya sirf target pura karke tickets close karne ke liye? Ek taraf bot replies ("Hi! I'm Guru") aur scripted emails, aur doosri taraf Kanpur me ground par hum jaise restaurant partners ki daily struggles. Main Kanpur me Ghost Kitchens run karta hoon. Pichhle 1 saal se zyada samay se genuine operational issues, deductions aur platform problems ko lekar support team ko continuous emails bhej raha hoon. Lekin problem solve karne ke bajay emails ko bina kisi clear answer ke band kar diya jata hai. Aur ab sabse shocking baat: Resolution toh mila nahi, ulta Swiggy ki taraf se mujhe ₹5,000 pending recovery ka mail thama diya gaya hai! Yeh video koi fictional cartoon nahi hai, yeh Swiggy ke support desk aur chhote restaurant partners ke beech ki ground reality hai. Agar small businesses aur cloud kitchens hi survive nahi karenge, toh yeh food delivery ecosystem aage kaise chalega? Hamein auto-replies aur scripted policies nahi, balki genuine accountability aur fair business support chahiye. Kya leadership team ground partners ki is aawaz par dhyan degi? @Sriharsha Majety @Swiggy Hashtags: #GhostKitchens #Swiggy #RestaurantPartner #PartnerSupport #CustomerSupportReality #GroundReality #FairBusiness #CloudKitchen #Kanpur #SmallBusinessIndia #Accountability #StartupEcosystem #FoodTech #SmallBusinessSupport

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  1. Case filed

    System · 12 Oct 2026, 12:49 pm

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