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Flipkart repeatedly delayed HP laptop delivery past 6 Nov and wants ₹700 non-refundable fees to cancel, despite 3 helpline dockets

FlipkartPC-2026-03355E-commerceAnonymous ·
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I’m disappointed with the service experience from Flipkart.I ordered an HP Laptop (Order ID: OD438998198969888100). The original expected delivery date was 29th/30th October. It was then revised to 2nd November, and I am now being asked to wait until 6th November — with no firm commitment.Despite raising multiple complaints with the National Consumer Helpline (Docket Nos: 10586113, 10598023, 10600272) and escalating the matter to Flipkart’s Grievance Officer, the issue remains unresolved.What makes this worse is that Flipkart is indicating that cancellation will attract non-refundable charges of approximately ₹700 (payment handling + offer fees), even though the entire delay is on their side. This feels unfair and contrary to basic principles of consumer protection.I request Flipkart’s leadership and customer support teams to look into this urgently and either:Arrange immediate delivery of the laptop, or Process a full refund of the entire amount paid without any deductions. Hoping for a swift and fair resolution. Flipkart @kalyankrishnamurthi

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  1. Case filed

    Filer · 3 Nov 2026, 8:57 pm

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