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Flipkart sold a used, defective water purifier, refused a refund, and delayed the replacement pickup by two weeks

FlipkartPC-2026-03248E-commerceAnonymous ·
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Flipkart: Customer Experience Matters More Than Discounts I want to share a disappointing experience with Flipkart that highlights the importance of quality control and customer-centric support. I purchased an Urban Company Native M2 Pro Water Purifier from Flipkart on 20 Oct 2026, and it was delivered on 25 Oct 2026 under an exchange offer. My existing water purifier was collected during delivery. However, during installation, the technician immediately identified that the unit appeared to be a previously used product. There was water inside the filters and internal components, and the purifier failed to power on. Despite reporting the issue immediately: I was asked to wait before raising a complaint. A replacement request was eventually accepted, but the pickup was scheduled nearly two weeks later. A refund was denied due to the replacement policy. My old purifier had already been taken away under the exchange program. My money remains blocked while I wait for resolution. The most disappointing aspect is not the defective product itself, but the lack of urgency in resolving an issue involving an essential household appliance. This experience serves as a reminder that customer trust is built not during a sale, but when problems arise and require prompt resolution. Advice to fellow consumers: Always inspect products thoroughly before sharing the delivery OTP, especially for high-value appliances purchased during promotional sales. OID: OD338936422346997100 Kalyan Krishnamurthy #Flipkart #CustomerExperience #CustomerService #ConsumerRights #OnlineShopping #Ecommerce #QualityControl #CustomerFirst #ConsumerAwareness #RetailExperience #CustomerSatisfaction #DigitalCommerce #BuyerBeware #Leadership #BusinessEthics #ServiceExcellence ​ ​ ​ ​

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  1. Case filed

    Filer · 3 Nov 2026, 9:26 am

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