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Flipkart delivered a defective iPhone 17 with a stuck Action Button, blocked the return and gave no refund of ₹91,238

FlipkartPC-2026-03354E-commerceAnonymous ·
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Flipkart Support Flipkart Flipkart, is this what you call delivering a brand-new iPhone? Or is the customer expected to pay ₹91,238 for a troubleshooting project? I am sharing this video because apparently, even after repeated complaints, emails, calls, escalations and an Apple Authorised Service Centre visit, my issue still needs more explanation. The video clearly shows that both the Action Button and Power/Side Button are not functioning properly. The Action Button is stuck in the pressed position, and the visible indication of continuous pressing is also noticeable. And this is not just my claim. Apple's Authorised Service Centre has already documented the Action Button as stuck and non-functional in its service report: Job No.: TE432611020009 | Date: 2 November 2026 Let me remind Flipkart: - The iPhone 17 was delivered on 29 October 2026. - Functional issues appeared within days of delivery. - I promptly reported the defects and shared video evidence. - I visited an Apple Authorised Service Centre and submitted the Job Sheet. - My return option was visible until 5 November, but Flipkart's portal kept displaying an error. - I have repeatedly contacted customer support and the grievance team, yet no concrete resolution has been provided. A simple question to Flipkart: Why should a customer who paid ₹91,238 for a brand-new iPhone spend days chasing different departments just to get a defective product replaced or refunded? Is this really how Flipkart handles defective products? Repeatedly saying "We are looking into your concern" is not a resolution. Asking customers to wait for another callback is not accountability. Karthik R , I request your direct intervention. Please stop the endless cycle of assurances and take a concrete decision. My demand remains clear: A brand-new replacement or a full refund of ₹91,238. I also expect Flipkart to ensure that my return eligibility is protected and the technical error preventing the return is resolved immediately. I purchased a brand-new phone, not a problem that I should have to chase for days. Enough assurances. It's time for accountability and action. Kalyan Krishnamurthy I request your attention to this unresolved customer grievance. Despite repeated escalations and documented evidence of the defective device, I am still waiting for a concrete resolution. I request your intervention to ensure accountability. #Flipkart #Apple #iPhone17 #ConsumerRights #CustomerExperience #DefectiveProduct ​

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  1. Case filed

    Filer · 3 Nov 2026, 8:56 pm

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