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Flipkart marked a two-T-shirt order delivered when it never arrived, then closed the complaint after 15 days without proof of delivery

FlipkartPC-2026-03357E-commerceAnonymous ·
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🚨 A WARNING TO ONLINE SHOPPERS THIS DIWALI: THINK TWICE BEFORE ORDERING FROM FLIPKART! With the Diwali festive shopping season here, thousands of people will be purchasing gifts, clothes, and electronics online. Based on my recent experience, I strongly urge everyone to think twice before choosing Flipkart. Here's what happened to me: My wife ordered two T-shirts for me, but unfortunately, the order was marked as "Delivered" without actually being delivered. What followed was even more frustrating: - We contacted customer support more than 10–12 times over the course of 15 days. - Every single time, we were given the same excuse: "Our backend team is investigating. We will update you." - Flipkart kept us waiting for 15 days without providing any actual resolution. - Without our consent, they closed the complaint window. - They refused to provide Proof of Delivery (POD), including the recipient's signature or OTP confirmation. My questions to Flipkart: 1. How can an order be marked as delivered when the customer has never received it? 2. If the delivery was successful, why can't Flipkart provide OTP verification or the recipient's signature? 3. How can a company close a customer's complaint without resolving the issue or obtaining their consent? 4. Who is accountable for the customer's money and the missing order? This is not just about two T-shirts. It's about customer trust, accountability, and basic service standards. Flipkart FLIPKART SUPPORT — I request your leadership and customer grievance teams to intervene immediately. I expect a proper investigation, verifiable proof of delivery, and a full refund if the delivery cannot be established. I hope someone from Flipkart's leadership actually reads this and takes ownership instead of sending another automated response. Sharing this publicly so other customers can make informed decisions before shopping this festive season. #Flipkart #CustomerExperience #ConsumerRights #CustomerService #Ecommerce #ConsumerGrievance #DiwaliShopping

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  1. Case filed

    Filer · 3 Nov 2026, 8:59 pm

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