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Flipkart marked Open Box order as delivered after I refused wrong Crocs and shared OTP, leaving me without refund

FlipkartPC-2026-03356E-commerceAnonymous ·
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**Disappointing Experience with Flipkart – A Serious Concern Regarding Open Box Delivery!** I recently ordered a pair of Crocs from Flipkart under the Open Box Delivery option. However, to my surprise, the product delivered was completely different from what I had ordered. Since the item was incorrect, I immediately refused to accept the delivery and requested the delivery executive to return the parcel. Despite my repeated requests, the delivery executive insisted that I accept the delivery. He then asked me to share the OTP, assuring me that if I shared it, he would mark the parcel for return. Trusting his words, I shared the OTP. However, instead of the parcel being returned, my order status was updated to **"Delivered"**, even though I never received the product. Now, I am left with neither the product I ordered nor my refund. This raises some serious concerns: - What is the purpose of Open Box Delivery if customers are still exposed to such situations? - Why was the delivery executive allowed to mark the order as delivered when the customer had clearly refused it? - Who will take responsibility for this incident and my lost money? Flipkart I request you to investigate this matter urgently, take appropriate action, and initiate my full refund.** Customers place their trust in a brand when they shop online. Such experiences not only cause financial inconvenience but also seriously damage that trust. I hope Flipkart takes this complaint seriously and resolves it at the earliest. #Flipkart #CustomerExperience #CustomerService #OpenBoxDelivery #ConsumerRights #OnlineShopping #FlipkartSupport Flipkart Ekart Express

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  1. Case filed

    Filer · 3 Nov 2026, 8:58 pm

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