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Zomato - 2-Hour Delivery Stall, Vehicle Breakdown Near Destination & Coerced Customer Cancellation

ZomatoPC-2026-02989Food Delivery & Ride-hailingAnonymous ·
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@zomato This is absolutely unacceptable! I placed an order on Zomato and have been waiting for almost 2 hours. Your delivery partner was just 200 metres away from my home when he suddenly informed me that his vehicle had broken down. Now, your support team is asking ME to cancel the order in exchange for a refund. Why should I cancel an order that I have already paid for and waited so long to receive? I am hungry, and I ordered food because I needed it. A refund is NOT a solution when the customer still needs the food. If a customer cancels an order, Zomato may charge a cancellation fee. But when the delay or delivery failure is not the customer s fault, why is the customer being forced to cancel and suffer the inconvenience? I do not want to cancel my order. I want my food delivered. Please arrange an alternative delivery partner immediately instead of asking me to cancel an order that I have already waited 2 hours for. This is extremely disappointing customer service. Please resolve this issue instead of offering a refund as the only solution. Order ID: [******] #Zomato #ZomatoSupport #CustomerExperience

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Order ID
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Core Ground Issue
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  1. Case filed

    System · 26 Oct 2026, 7:20 am

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