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Zomato - Unacceptable Food Quality Delivered & Refund Denied Based on Restaurant Self-Certification

ZomatoPC-2026-02994Food Delivery & Ride-hailingAnonymous ·
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Disappointing Customer Experience with Zomato — Where Is the Accountability? I recently had a very disappointing experience with Zomato. The food delivered was of unacceptable quality, and when I contacted customer support, I was told that a refund could not be provided as restaurant have confirmed it s good and qualified. What is the point of customer support if genuine complaints are acknowledged but no reasonable resolution is offered? Customers pay their hard-earned money expecting quality and reliable service. They should not have to fight to get their concerns taken seriously. Zomato needs to look beyond generic responses and focus on accountability, transparent refund policies, and meaningful customer support. Customer trust is earned through actions, not assurances. #Zomato #CustomerExperience #CustomerService #ConsumerRights #Accountability #FoodDelivery #CustomerSatisfaction

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  1. Case filed

    System · 26 Oct 2026, 9:26 am

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