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Zomato - 8-Day Unresolved Missing Food Item Refund, Inaccessible Support & Standardized Excuses (Order ID: ******)

ZomatoPC-2026-02719Food Delivery & Ride-hailingAnonymous ·
Dear Zomato, congratulations on making customer support harder to find than my missing food. Order placed: 14 OctobernToday: 22 OctobernOrder ID: ******n Eight days. One food item never delivered. Payment collected. Still no resolution. And the response? The usual masterpiece: "Unfortunately..." "We'll work on it..." "We've taken strong feedback." Fantastic. Can I eat your "strong feedback"? Does "unfortunately" refund the amount I paid? I ordered food. I didn't subscribe to a collection of beautifully worded excuses. Your app could take my money instantly. Yet finding an actual person who can resolve a missing-item complaint feels like an obstacle course. Calling this pathetic customer support feels generous. From my side, it's painfully simple: I paid for an item I never received, and eight days later, I'm still chasing a resolution. How exactly is a customer supposed to feel anything other than cheated? Deepinder Goyal | Albinder Dhindsa Zomato Eternal Zomato Care — is someone willing to take ownership? Or does a basic refund need a public audience before it deserves attention? Apparently, collecting payment is instant. Taking responsibility takes considerably longer. Sriharsha M. Nandan Reddy Rahul Jaimini @Swiggy — a question for the industry: why should customers have to turn LinkedIn into a support desk to get help with something this basic? Zomato: refund the missing item. Give me a clear answer. Have someone take responsibility. Eight days of excuses over an undelivered item is embarrassing. Making a customer chase their own money is worse. #Zomato #CustomerServiceFailure #CustomerComplaint #RefundPending #ConsumerRights #CustomerExperience #Accountability #FoodDelivery

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Reference details

Complainant
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Order Details
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Core Ground Issue
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Demanded Action
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  1. Case filed

    System · 22 Oct 2026, 4:34 pm

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