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Restaurant reports rider left with Zomato order without pickup, forcing food to be remade

ZomatoPC-2026-02969OtherAnonymous ·
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Dear Zomato Partner Support Team, I would like to raise a formal complaint against the delivery partner assigned to Order ID ******. The order was received at 1:29 AM. I handed over the prepared order to the initially assigned delivery partner, but the rider left with the order without marking it as picked up in the Zomato system. After some time, another delivery partner was assigned to the same order. Since the order was still showing as not picked up, I had to prepare the entire order again for the newly assigned rider. This incident caused unnecessary food wastage, additional ingredient costs, preparation time, and operational inconvenience to my restaurant, Dusseldorf Pizza By Tanush. I request Zomato to: 1. Investigate the incident and identify the initially assigned delivery partner. 2. Take appropriate action against the rider for leaving with the order without marking it as picked up. 3. Review the order's delivery and reassignment records. 4. Provide appropriate compensation for the additional food and preparation costs incurred by my restaurant. Please treat this matter seriously and share the investigation outcome with me. Order ID: ****** Order Received At: 1:29 AM Restaurant: Dusseldorf Pizza By Tanush I look forward to your prompt resolution. Regards, Dusseldorf Pizza By Tanush Zomato Zomato Care

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  1. Case filed

    System · 26 Oct 2026, 5:58 am

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