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Paytm refuses to act on bus operator's extra charge on false pretext, citing no liability, ticket unresolved

PaytmPC-2026-03346Payments & WalletsAnonymous ·
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Paytm Care I just learned a hard lesson about "platform responsibility." Booked a bus ticket on Paytm. The bus operator listed on their platform charged me an extra amount on false pretext. I raised it with Paytm support. Their response? "It's between you and the operator. We have no liability." Let that sink in. They built the platform. They onboarded the operator. They facilitated the payment. And when a customer gets defrauded through their ecosystem — they wash their hands. I've used Paytm for years. I've trusted them with my money. But a platform that profits from transactions yet refuses to hold the operators on its platform accountable is not a platform — it's a middleman with zero skin in the game. To Paytm leadership: Your customers are not "between you and the operator." They are your customers. The trust you've built over the years is not a one-way street. Ticket #****** — still unresolved. #CustomerExperience #Fintech #Paytm #ConsumerRights #TechInIndia #Accountability ​

Personal details such as phone numbers, emails and ID or account numbers have been hidden (shown as ******) for privacy. Only the author, the company's approved representatives and Panchaayat staff can see them.

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  1. Case filed

    Filer · 3 Nov 2026, 8:34 pm

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