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Paytm and IndiGo bounced my flight name correction between them and refused it, days before my 11 Nov travel

PaytmPC-2026-03245Banking & LoansAnonymous ·
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Dear Senior Management Team of #Paytm and #IndiGo, I am writing this email to express my serious dissatisfaction with the way my name correction request is being handled by both organisations. Booking Details: Passenger Name on Ticket: Shivam Singh Correct Name as per My Official Identity Documents: Shivam PNR: NH6Y9H Paytm Ticket ID: ****** Travel Route: Pune to Kolkata Travel Date: 11 November 2026 I booked my flight ticket through Paytm. Unfortunately, my name appears as "Shivam Singh" on the ticket, whereas my correct name, as mentioned on my official identity documents, is "Shivam". I contacted Paytm to request a correction. Paytm informed me that the matter should be taken up with IndiGo. When I contacted IndiGo, I was redirected to Paytm. After repeated follow-ups, Paytm ultimately rejected my request, stating that the airline had declined the correction. This experience is extremely frustrating and unacceptable. I am the same passenger who booked the ticket, and I am not requesting a change of passenger or a transfer of the ticket to another person. I am requesting a genuine resolution to a discrepancy in the passenger name. My concerns are as follows: Why am I being repeatedly redirected between Paytm and IndiGo without a clear resolution? Why has neither organisation taken ownership of coordinating with the other to review my request? Why am I being asked to consider cancelling and rebooking without first receiving a clear explanation of the applicable policy and any possible alternative? I have already spent considerable time following up with both organisations. My travel date is approaching, and I cannot afford further delays or unnecessary financial losses because of a lack of coordination between the two companies. I therefore request the following: An urgent review of my name correction Written confirmation of whether the name can be corrected to match my official identity documents. If the correction is not permitted, a clear written explanation of the applicable airline policy and the available alternatives. If cancellation and rebooking are the only options, a review of whether any assistance or waiver can be provided, considering the circumstances. A single point of contact who will coordinate with both organisations and provide me with a definitive response before my travel date. Please do not send me another generic response asking me to contact the other organisation. Both companies have already been approached, and I expect this matter to be reviewed jointly by the appropriate senior teams. If this issue remains unresolved, I reserve the right to escalate the complaint through the appropriate consumer grievance channels. I expect a fair, transparent, and customer-focused resolution. Regards, Shivam PNR: NH6Y9H Paytm Ticket ID: ****** #vijayshekharsharma #Rahulbhatia-indigo #Vikram singh mehta #paytm #indigo #CustomerExperience #Customerservice #ConsumerRight #CustomerGrievance ​

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  1. Case filed

    Filer · 3 Nov 2026, 9:22 am

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