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Paytm repeatedly deactivated a merchant account and labelled the shop "Money Transfer" without sharing any evidence

PaytmPC-2026-03311Payments & WalletsAnonymous ·
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Dear Paytm for Business , Paytm Team, I am seriously concerned about the repeated deactivation of my Paytm Merchant Account and the allegations being made against my genuine business, Mobile Mart Hub. I was recently contacted from ******, where the caller claimed to be from Paytm’s Social Media Team. I was told that my account had remained inactive for around six months and that when transactions resumed, approximately ₹63,000 was processed within one month. Based on this, I was allegedly placed in the “Money Transfer” category and my account was permanently blocked. I respectfully ask: Is inactivity followed by the resumption of normal business transactions proof that a merchant is involved in Money Transfer Services? My shop is a genuine mobile retail and accessories business. I have already provided relevant documents, including business registration documents, and your team has also conducted a visit to my business location. Despite this, I have repeatedly been labelled as a Money Transfer business without any specific evidence being shared with me. I formally request Paytm to provide: 1. A copy of the complete Physical Verification Report, including the date of visit and the findings recorded by the visiting official. 2. Specific transaction details that allegedly led Paytm to classify my business as Money Transfer Services. 3. Documentary evidence or other material supporting this allegation. 4. A clear explanation of why my genuine mobile retail business was categorised as a prohibited business activity. 5. A fair and independent review of my case instead of relying on general allegations or automated responses. 6. Confirmation of the identity and designation of the officials responsible for the verification and final decision. A customer or genuine merchant should not be subjected to repeated account restrictions and serious allegations without being shown the evidence on which those allegations are based. If Paytm has genuine proof, I request that it be shared transparently so that I can respond appropriately. I am still willing to cooperate fully and provide any legitimate documents required for a fair review. However, unsupported allegations and repeated deactivation can cause serious harm to a small business and should not become a form of harassment for genuine merchants. If this matter is not reviewed transparently and I am not provided with the requested evidence and verification records, I will be compelled to pursue the matter through the appropriate grievance and regulatory channels, including RBI and other competent authorities, for an independent examination of the handling of my complaint. I request Paytm to resolve this matter fairly, transparently and with proper accountability. Business: Mobile Mart Hub Alternative Contact Number: ****** I am seeking facts, evidence and a fair review—not generic allegations. Vijay Shekhar Sharma Paytm for Business: Merchant Helpdesk Vishal Yadav PaytmForBusiness

Personal details such as phone numbers, emails and ID or account numbers have been hidden (shown as ******) for privacy. Only the author, the company's approved representatives and Panchaayat staff can see them.

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  1. Case filed

    Filer · 3 Nov 2026, 6:56 pm

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