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Zepto delivered order without ₹25 gift bag, then refunded to Zepto Wallet instead of original payment source

ZeptoPC-2026-03428E-commerceAnonymous ·
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Disappointing Customer Experience with Zepto! I recently placed an order on Zepto for two bottles of BLA BLI BLU perfume, along with a gift bag worth ₹25, for which I paid separately. The entire order was delivered except for the gift bag. When I raised a complaint regarding the missing item, Zepto refunded ₹25 to my Zepto Wallet instead of my original payment source. My question is simple: Why should a customer be forced to accept a wallet refund when the payment was made through the original payment method? I paid ₹25 from my own account, and I expect the refund to be credited back to the same source, not locked into Zepto's wallet. This is not just about ₹25; it's about customer choice, transparency, and fair refund practices. @Zepto – Please look into this issue and process my ₹25 refund to my original payment source. A good customer experience is not just about delivering products on time; it's also about handling complaints fairly. #Zepto #CustomerExperience #CustomerService #RefundPolicy #ConsumerRights ​ ​ ​ ​

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  1. Case filed

    Filer · 4 Nov 2026, 8:23 am

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