OpenComplaint

Zepto refused refund for defective LED diya and rotten tomatoes, sending repeated bot replies despite video proof

ZeptoPC-2026-03429E-commerceAnonymous ยท
0 views0 subscribers0 comments0 shares
๐Ÿญ๐Ÿฌ-๐—บ๐—ถ๐—ป๐˜‚๐˜๐—ฒ ๐—ฑ๐—ฒ๐—น๐—ถ๐˜ƒ๐—ฒ๐—ฟ๐˜† ๐—บ๐—ฒ๐—ฎ๐—ป๐˜€ ๐—ป๐—ผ๐˜๐—ต๐—ถ๐—ป๐—ด ๐—ถ๐—ณ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐˜€๐˜‚๐—ฝ๐—ฝ๐—ผ๐—ฟ๐˜ ๐˜๐—ฎ๐—ธ๐—ฒ๐˜€ ๐—ญ๐—˜๐—ฅ๐—ข ๐—ฟ๐—ฒ๐˜€๐—ฝ๐—ผ๐—ป๐˜€๐—ถ๐—ฏ๐—ถ๐—น๐—ถ๐˜๐˜†. I am usually dependent on flipkart minutes and amazon now for my grocery needs. Since I needed some items urgently, I ordered from zepto and here is what happened with my Zepto orders: Order 1 (MNTLSGNWM00881): I received rotten tomatoes starting to grow fungus. When I reached out to Zepto support with clear photo evidence, I was met with complete denial and a blunt refusal to take accountability. Order 2 (SRUURGNWI75442): Giving them the benefit of the doubt and since other platforms lacked stock, I ordered a set of 6 water-sensor LED diyas. Right after delivery, I recorded an unboxing video testing each diya. One was completely non-functional. I immediately shared the video proof with chat and email support, only to receive this automated response: "We have carefully reviewed your concern internally, and the product has been verified to be in working condition. Unfortunately, we cannot process a refund, return, or replacement." When I asked how they verified a physical product currently sitting defective on my table, they simply copy-pasted the exact same bot response. I even raised a complaint via the National Consumer Helpline, only for them to deny responsibility once again. Fast delivery and discounts cannot replace product quality, basic governance, and consumer trust. When resolution channels rely on automated loops designed to reject valid claims, customer retention drops to zero. Zepto โ€” speed is useless if accountability isn't part of the package. This was definitely my last order with you. #CustomerExperience #ConsumerRights #Zepto #ECommerce #CustomerService #SupplyChain #ConsumerProtection #QuickCommerce +1

History

  1. Case filed

    Filer ยท 4 Nov 2026, 8:25 am

Comments (0)

    Log in to comment or upvote.

    More complaints about Zepto

    ZeptoPC-2026-03430ยท

    Zepto store refused to accept a defective oats exchange it had approved, leaving delivery partners to bear the cost

    Serious Concerns About Zepto's Exchange Process โ€“ A Customer Experience That Raises Bigger Questions Today, I ordered Saffola Masala Oats through Zepto, but the product arrived with visible holes in its packaging. I raised a complaint, and

    OpenComplaint00
    0
    ZeptoPC-2026-03428ยท

    Zepto delivered order without โ‚น25 gift bag, then refunded to Zepto Wallet instead of original payment source

    Disappointing Customer Experience with Zepto! I recently placed an order on Zepto for two bottles of BLA BLI BLU perfume, along with a gift bag worth โ‚น25, for which I paid separately. The entire order was delivered except for the gift bag.

    OpenComplaint00
    0
    ZeptoPC-2026-03394ยท

    Zepto rejects refund requests for undelivered items, marking orders delivered without investigation or response

    Zepto Zepto Cares @ZeptoNow @ZeptoCares This is like a scam! You ask customers to contact you privately or email your support team, but once we do, there is no response or resolution. The only reply we keep receiving is that the items have

    OpenComplaint00
    0
    ZeptoPC-2026-03290ยท

    Zepto marked order as delivered without handing it over and refused a refund despite repeated complaints

    Zepto epto Zepto Cares I am extremely disappointed with your delivery service. My order (Order ID: SKTQJJIAN97997) has been marked as successfully delivered, but I have NOT received the order. Your delivery partner marked the order as deli

    OpenComplaint00
    0
    ZeptoPC-2026-03289ยท

    Zepto delivered a pastry that had apparently been eaten, then refunded it at once with an automated message and no photo proof

    Ordered this pastry from Zepto. Looks like someone ate it before it got delivered to me. What I liked about them is their automated message refunded my money immediately right after I wrote the complaint. Itโ€™s like they didnโ€™t even ask for

    OpenComplaint00
    0

    All Zepto complaints, customer care & support โ†’